Quick Guides
This page provides quick guides that cover the main processes involved in sending and receiving referrals in RM&R. The content is organized into three sections to help you find information quickly.
- General – Provides guidance on accessing RM&R, including how to log in, update your profile, and review other essential general information about using the application.
- Sending referrals – Provides and overview of the Assessment Module in RM&R, which supports the process of creating and submitting referral applications.
- Receiving referrals – Provides an overview of the Service Provider Module in RM&R, which supports the review and management of incoming referral applications.
General
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Personal Information
- How do I update personal information
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Order templates
- How do I request a new Order Template?
Sending Referrals
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Starting a referral
- How do I start a new referral [Manual]
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Referral care types
- What is a Prolonged-Ventilation Weaning Centre referral form
- What is a long term ventilation referral form
- What is a LHIN – Home and Community Care referral form
- What is a community services referral form
- What is a long term care referral form
- What is a palliative care referral form
- What is a Short Stay Respite referral form
- What is an outpatient rehab – total joint replacement (TJR) referral form
- What is a rehabilitation complex continuing care referral Form
- What is a convalescent care referral form
- What is a Toronto Seniors Helpline referral form
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Completing and editing a referral
- How do I complete a referral
- How do I edit or update a referral
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Sending a referral
- How do I send a referral [LTC Health Assessment]
- How do I send a referral [Prolonged-Ventilation Weaning Centre]
- How do I send a referral [LHIN – Home and Community Care]
- How do I send a referral [Long-Term Care]
- How do I send a referral [Convalescent Care]
- How do I send a referral [Palliative Care]
- How do I send a referral [Rehab-CCC]
- How do I send a referral [Short Stay Respite]
- How do I send a referral [TJR OP Rehab]
- How do I send a referral [CSS]
- How do I send a referral [Toronto Seniors Helpline]
- Why does my patient not match?
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Order templates
- What is an order template
- How do I apply order templates
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Navigating existing referrals
- How do I start a new referral for a patient who has existing referrals
- How do I switch between a patient’s referral forms
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Referral Actions
- How do I respond to a denied referral
- How do I put a referral on hold
- How do I resume a referral
- How do I deactivate a referral
- How do I respond to a request for information
- How do I view previous referral information
- How do I attach a file
- How do I cancel a referral
- How do I decease a patient
Receiving Referrals
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Accessing the referral queue
- How do I access the referral queue
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Sorting and filtering
- How do I search for a referral
- How do I filter referrals
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Referral actions
- How do I clear my dashboard
- How do I assign a referral
- How do I print a referral (receiving)
- How do I request for information
- How do I accept a patient
- How do I redirect a referral
- How do I forward a referral
- How do I deny a referral
- How do I admit a patient
- Bed vacancy management (RPAB/Bed Class)
- How do I create a bed vacancy
- How do I fill a bed vacancy (LHIN View)
- How do I fill a bed vacancy (LTCH view)