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Notifications

On this page you will find details of current and past RM&R advisory bulletins and system service advisories. This page supplements email notifications that the RM&R program send as soon as a user communication is required. Please click to expand each section below.

Downtime Notifications
RM&R Resolved Downtime
When?Thursday, April 23, 2026 20:00 hrs. – Thursday, April 23, 2026 23:00 hrs
Why?The Resource Matching and Referral (RM&R) application system maintenance and configuration updates have been successfully completed.

Further details can be found in the below link:
https://resourcematchingandreferral.com/information/release-notes/
Who was impacted?All RM&R users.
What do you need to do?You may now use the RM&R application.
For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.
RM&R Notification Colour Codes
Planned DowntimeUnplanned DowntimeResolved DowntimeProgram UpdateService Interruption
Program Updates
RM&R Program Update

Rehab/CCC Referral Form Update
When?Thursday, August 20, 2026
Why?To align the Resource Matching and Referral (RM&R) Rehab/CCC referral form with the GTA Rehab Network referral form, two new options, Flu and RSV, will be added to the Infection Control question under the Care Requirements tab.



Additionally, the following two new mandatory questions will be added to the Care Requirements tab.

As a result of the new mandatory questions, referrals currently in a Complete - Sent status may appear as Incomplete on the sender active referrals dashboard. Receiving organizations may see a Referral Update flag on their dashboard for the affected referrals. Additionally, the new questions will not display a value in the Clinical Profile tab for existing referrals.


Who is impacted?RM&R users that send and receive Rehab/CCC referrals.
What do you need to do?Senders

  • Complete the new mandatory questions for all new referrals.

  • No action is required for referrals completed and submitted before this update.


Receivers

  • Review the updates on affected referrals and click on the Reviewed button to continue processing the referral as usual.
For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.
RM&R Notification Colour Codes
Planned DowntimeUnplanned DowntimeResolved DowntimeProgram UpdateService Interruption