On this page you will find details of current and past RM&R advisory bulletins and system service advisories. This page supplements email notifications that the RM&R program send as soon as a user communication is required. Please click to expand each section below.

Notifications

RM&R Resolved Downtime
When? Wednesday, January 24 2024 20:00hrs – Thursday, January 25 2024 01:45hrs
Why?

RM&R was unavailable while system maintenance was performed.

Further specifics can be found here:
https://resourcematchingandreferral.com/release-notes/

Who was impacted?

All RM&R users.

What do you need to do?

Users are now able to use the system.

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.
www.resourcematchingandreferral.com/

RM&R Notification Colour Codes

Advisory Bulletins

RM&R Program Update

New Rehab Program

When? Friday, November 25, 2022
Why?

Toronto Grace Health Centre (TGHC) started accepting post-acute care respiratory rehabilitation referrals through the Resource Matching and Referrals (RM&R) application. The post-acute care respiratory rehabilitation program at TGHC is designed to accommodate patients with complex respiratory needs who require inpatient rehabilitation. The target demographic is patients needing frequent recurrent readmission due to respiratory illness. Patients will receive inpatient general rehabilitation managed under the care of a respirologist. All patients will be transitioned to an outpatient virtual pulmonary rehabilitation if indicated. The program is structured primarily to address patients with COPD who have been admitted to hospital with COPD exacerbation. Other indications include asthma, interstitial lung disease, post-covid lung disease, bronchiectasis, and pulmonary hypertension. Patient with complex medical needs and co-morbidity can be accommodated.

Who is impacted? RM&R users that send Rehab/CCC Referrals
What do you need to do? Patients being referred must meet the below criteria:

Inclusion Criteria
  1. Patients with a primary or secondary diagnosis of COPD exacerbation will be prioritized
  2. Patients with a history of recurrent exacerbations will be prioritized
  3. Patients should have 24-48 hours of clinical stability at the time of referral
  4. Patient should have stable or decreasing oxygen requirements over the last 24-48 hours
  5. Patients should be at low risk for requiring critical care services based on referring MD's judgement
  6. Patients should be agreeable to inpatient rehabilitation with transition to outpatient services
  7. Smoking cessation is not mandatory
Exclusion Criteria
  1. Severe dementia limiting ability to participate in rehabilitation
  2. Inability to do exercise due to orthopedic limitations
  3. Unstable cardiac disease including unstable angina, unstable PE, unstable arrhythmias, or recent acute coronary syndrome
  4. Lack of reliable access to internet (for outpatient rehabilitation)
  5. Resting FiO2 > 0.5
  6. Patient requires urgent imaging or bloodwork more frequent than once daily
  7. Behavioural or social concerns which limit the ability to participate in rehabilitation

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes

RM&R Program Update
When? Monday, October 10, 2022
Why?

The RM&R Program, in conjunction with Michael Garron Hospital, launched a new care type called Prolonged-Ventilation Weaning Centre in RM&R. The Prolonged-Ventilation Weaning Centre is a specialized program for adult Intensive Care Unit (ICU) patients who have stabilized from their acute ICU illness, but remain on a mechanical ventilator for more than 14 days and wish to try to breathe on their own. The program accepts referrals from any Intensive Care Unit (ICU) in Ontario.

RM&R users can now send referrals to the Michael Garron Hospital’s Prolonged-Ventilation Weaning Centre through RM&R.

Further specifics on the admission criteria and referral process can be found here:

Who is impacted? RM&R users that send and receive Prolonged-Ventilation Weaning Centre referrals
What do you need to do?
  1. Complete and send Prolonged-Ventilation Weaning Centre referrals in RM&R
  2. If access is required, submit request through your organization’s LRAs and other usual channels

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes

RM&R Program Update
When? Friday, February 25, 2022
Why?

To align with the changes to Home and Community Care Support Services, all references of Toronto Central Local Health Integration Network (TC LHIN) will be replaced by Home and Community Care Support Services Toronto Central (HCCSS or HCCSS-TC). This includes the Care Type name as indicated in the images below:

ltv advisory
Who is impacted? All users of RM&R
What do you need to do?

Users will now select the updated Care Type when sending referrals for Home and Community Care Support Services.

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes

RM&R Program Update
When? April 9 2021;17:00hrs
Why?

An additional category, Sending Hospital Information, is being added to the Long Term Ventilator Care referral form in preparation for upcoming new features. This field is mandatory and will cause the referral to change from ‘Complete’ to ‘Incomplete’.

Who is impacted? All users that send Long Term Ventilator referrals.
What do you need to do?

Please select Not Applicable under the Sending Hospital Information category.

ltv advisory

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes

RM&R Program Update
When? February 25th, 2021
Why?

As of January 19th, 2021, Vermont Square Long Term Care(LTC) home is no longer accepting any new Long Term Care applications. The following changes in RM&R application were made:

  • TC – Vermont Square renamed to **Do Not Use**TC – Vermont Square (LTC)
  • Access to send referrals to TC – Vermont Square has been removed
Who is impacted? All users that send Long Term Care referrals.
What do you need to do?

Do not add home as a client choice for patients.

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes

 
RM&R Program Update
When? Friday February 26, 2021
Why? To align with changes on the GTA Rehab paper referral form, we have added Diet Texture to the Rehab/CCC care type.

Under the "Care Requirements" tab, the ‘Diet’ category will be renamed to:

Rehab CCC Diet

Referrals that are completed prior to February 26th, 2021 will be deemed incomplete until the new ‘Diet Texture’ question is answered.

Who is impacted? All users that send and receive Rehab/CCC referrals.
What do you need to do? Complete additional information as required.
For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes

RM&R Program Update

End User Agreement

When? Thursday February 4th, 2021; 20:00 hrs.
What?

In compliance with the PHIPA annual requirement to renew the End User Agreement, all RM&R users will be prompted to review and accept the terms of end user agreement in order to gain access to the application.

RM&R end user agreement

This requirement will only be requested once a year.

Who is impacted? All RM&R Users
What do you need to do? Review and Accept the End User Agreement

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes

RM&R Program Update

New Rehab Program

When? December 10, 2020
Why?

West Park has a new Frail Seniors Transition to Home (FSTH) Program

Who is impacted? All users that send Rehab/CCC Referrals
What do you need to do?

Patients being referred must meet the below criteria:

Program Overview
  • Average LOS is 4-6 weeks, high tolerance geriatric rehab experience
  • Transdisciplinary team expertise, patients are seen by a Geriatrician and will be followed in the community post discharge if required
  • Patients will be referred to LHIN/community supports at the same level they are eligible for according to their geographical LHIN support availability
  • Care Coordinator will assist with discharge planning and community transition
Inclusion Criteria
  • Age 65+
  • Referrals sent by GTA hospitals
  • Frail Seniors with an established discharge destination in the community
  • Impaired pre-morbid functioning with recent acute decline/deconditioning, but not bed bound
  • Multi-system co-morbidities, particularly musculoskeletal, neurological, and/or vascular diseases/conditions
  • Medically stable (not requiring acute intervention/monitoring)
  • Ability to tolerate a minimum of 1 hour of therapy per day, can be split into 2,-30-45 minute sessions, sitting tolerance 1 hour plus
  • Patients with sufficient cognitive ability and motivation to participate in rehabilitation. Clients with mild dementia can be supported
  • Patients with infusion therapy can be supported
  • Patients with surgical/post procedural wound drains
  • Patients on hemodialysis may be considered on a case by case basis
  • Patients with visual or hearing impairments are supported
Exclusion Criteria
  • Unmanaged responsive behaviours limiting the patient’s ability to participate at the minimum level required by the rehab program
  • Patients waiting for LTC, palliative care beds
  • Patients with enteral feeds
  • Patients with tracheostomy
  • Patients requiring ventilation (invasive/non-invasive)
  • Patients requiring >50% Oxygen

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes

RM&R Program Update

Outpatient Rehab - TJR care type

When? July 24, 2020
Why?

To align with changes on the GTA Rehab paper referral form, we have added Shoulder surgeries to the Outpatient – TJR care type.

Who is impacted? All users sending and receiving Outpatient – TJR referrals
What do you need to do?

To send a referral for outpatient rehab for shoulder surgeries, users are now able to select this option in the Outpatient – TJR care type.

shoulder attribute

This will then bring up a new set of options for the user to specify which type of surgery was performed.

TSR surgical intervention

We have confirmed that all current Outpatient – TJR service providers are accepting referrals for shoulder surgeries. Users will be able to send the referral as they normally would to any of the available providers.

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes

RM&R Program Update

Long Term Ventilator Care

When? Tuesday May 5th, 2020; 06:00hrs
What?

Due to the rapidly evolving situation related to COVID-19, and to be responsive to the mounting capacity pressures on our acute care system, Ontario Health Toronto Region (OHTR) has made an investment for immediate additional Long-Term Ventilation (LTV) bedded capacity in Toronto.

The bedded capacity is shared across:

  • Michael Garron Hospital
  • Toronto Grace Health Centre
  • West Park Healthcare (Centre of Excellence for Long-Term Ventilation)

In an effort to decant Toronto area ICUs in a way where the greatest system capacity is achieved, OHTR is implementing a centralized process for Long Term Ventilator (LTV) bedded capacity management and creation of a single waitlist. The waitlist will be viewable to hospital partner sites across the region to provide transparency and greater planning capabilities.

Patients who are invasively ventilated with a tracheostomy in place for at least 14 days and medically stable for the past 7 days are eligible to be placed on the centralized waitlist.

Eligibility for transfer would only be determined after an assessment between the referring hospital and the LTV team.

Who is impacted? Intensive Care Units (ICU)
What do you need to do?
  1. Complete and send a Long Term Ventilator Care referral type in RM&R to the LTV team. Instructions are attached and available on our website.
  2. Access live waitlist reports found in Custom Reports in the “Reports” Module:
    • LTV Waitlist (no Patient identifiers)
    • LTV Patient List (with patient identifiers, site specific)
  3. If access is required please contact our support team listed below.

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes