On this page you will find details of current and past RM&R advisory bulletins and system service advisories. This page supplements email notifications that the RM&R program send as soon as a user communication is required. Please click to expand each section below.
Notifications
RM&R Resolved Downtime | ||||
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When? | Wednesday, January 24 2024 20:00hrs – Thursday, January 25 2024 01:45hrs | |||
Why? |
RM&R was unavailable while system maintenance was performed.
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Who was impacted? | All RM&R users. |
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What do you need to do? | Users are now able to use the system. |
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For any other questions or concerns
regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005;
referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.
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RM&R Notification Colour Codes |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
Advisory Bulletins
RM&R Program Update New Rehab Program |
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When? | Friday, November 25, 2022 | |||
Why? |
Toronto Grace Health Centre (TGHC) started accepting post-acute care respiratory rehabilitation referrals through the Resource Matching and Referrals (RM&R) application. The post-acute care respiratory rehabilitation program at TGHC is designed to accommodate patients with complex respiratory needs who require inpatient rehabilitation. The target demographic is patients needing frequent recurrent readmission due to respiratory illness. Patients will receive inpatient general rehabilitation managed under the care of a respirologist. All patients will be transitioned to an outpatient virtual pulmonary rehabilitation if indicated. The program is structured primarily to address patients with COPD who have been admitted to hospital with COPD exacerbation. Other indications include asthma, interstitial lung disease, post-covid lung disease, bronchiectasis, and pulmonary hypertension. Patient with complex medical needs and co-morbidity can be accommodated. |
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Who is impacted? | RM&R users that send Rehab/CCC Referrals | |||
What do you need to do? |
Patients being referred must meet the below criteria: Inclusion Criteria
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For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
RM&R Program Update | ||||
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When? | Monday, October 10, 2022 | |||
Why? |
The RM&R Program, in conjunction with Michael Garron Hospital, launched a new care type called Prolonged-Ventilation Weaning Centre in RM&R. The Prolonged-Ventilation Weaning Centre is a specialized program for adult Intensive Care Unit (ICU) patients who have stabilized from their acute ICU illness, but remain on a mechanical ventilator for more than 14 days and wish to try to breathe on their own. The program accepts referrals from any Intensive Care Unit (ICU) in Ontario. RM&R users can now send referrals to the Michael Garron Hospital’s Prolonged-Ventilation Weaning Centre through RM&R. Further specifics on the admission criteria and referral process can be found here: |
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Who is impacted? | RM&R users that send and receive Prolonged-Ventilation Weaning Centre referrals | |||
What do you need to do? |
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For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
RM&R Program Update | ||||
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When? | Friday, February 25, 2022 | |||
Why? |
To align with the changes to Home and Community Care Support Services, all references of Toronto Central Local Health Integration Network (TC LHIN) will be replaced by Home and Community Care Support Services Toronto Central (HCCSS or HCCSS-TC). This includes the Care Type name as indicated in the images below: |
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Who is impacted? | All users of RM&R | |||
What do you need to do? |
Users will now select the updated Care Type when sending referrals for Home and Community Care Support Services. |
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For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. |
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RM&R Notification Colour Codes |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
RM&R Program Update | ||||
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When? | April 9 2021;17:00hrs | |||
Why? |
An additional category, Sending Hospital Information, is being added to the Long Term Ventilator Care referral form in preparation for upcoming new features. This field is mandatory and will cause the referral to change from ‘Complete’ to ‘Incomplete’. |
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Who is impacted? | All users that send Long Term Ventilator referrals. | |||
What do you need to do? |
Please select Not Applicable under the Sending Hospital Information category. |
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For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. |
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RM&R Notification Colour Codes |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
RM&R Program Update | ||||
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When? | February 25th, 2021 | |||
Why? |
As of January 19th, 2021, Vermont Square Long Term Care(LTC) home is no longer accepting any new Long Term Care applications. The following changes in RM&R application were made:
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Who is impacted? | All users that send Long Term Care referrals. | |||
What do you need to do? |
Do not add home as a client choice for patients. |
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For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. |
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RM&R Notification Colour Codes |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
RM&R Program Update | ||||
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When? | Friday February 26, 2021 | |||
Why? | To align with changes on the GTA Rehab paper referral form, we have added Diet Texture to the Rehab/CCC care type.
Under the "Care Requirements" tab, the ‘Diet’ category will be renamed to: Referrals that are completed prior to February 26th, 2021 will be deemed incomplete until the new ‘Diet Texture’ question is answered. |
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Who is impacted? | All users that send and receive Rehab/CCC referrals. | |||
What do you need to do? | Complete additional information as required. | |||
For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. | ||||
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
RM&R Program Update End User Agreement |
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When? | Thursday February 4th, 2021; 20:00 hrs. | |||
What? |
In compliance with the PHIPA annual requirement to renew the End User Agreement, all RM&R users will be prompted to review and accept the terms of end user agreement in order to gain access to the application. This requirement will only be requested once a year. |
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Who is impacted? | All RM&R Users | |||
What do you need to do? | Review and Accept the End User Agreement | |||
For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. |
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RM&R Notification Colour Codes |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
RM&R Program Update New Rehab Program |
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When? | December 10, 2020 | |||
Why? |
West Park has a new Frail Seniors Transition to Home (FSTH) Program |
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Who is impacted? | All users that send Rehab/CCC Referrals | |||
What do you need to do? |
Patients being referred must meet the below criteria: Program Overview
Inclusion Criteria
Exclusion Criteria
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For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
RM&R Program Update Outpatient Rehab - TJR care type |
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When? | July 24, 2020 | |||
Why? |
To align with changes on the GTA Rehab paper referral form, we have added Shoulder surgeries to the Outpatient – TJR care type. |
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Who is impacted? | All users sending and receiving Outpatient – TJR referrals | |||
What do you need to do? |
To send a referral for outpatient rehab for shoulder surgeries, users are now able to select this option in the Outpatient – TJR care type. This will then bring up a new set of options for the user to specify which type of surgery was performed. We have confirmed that all current Outpatient – TJR service providers are accepting referrals for shoulder surgeries. Users will be able to send the referral as they normally would to any of the available providers. |
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For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. |
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RM&R Notification Colour Codes |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
RM&R Program Update Long Term Ventilator Care |
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When? | Tuesday May 5th, 2020; 06:00hrs | |||
What? |
Due to the rapidly evolving situation related to COVID-19, and to be responsive to the mounting capacity pressures on our acute care system, Ontario Health Toronto Region (OHTR) has made an investment for immediate additional Long-Term Ventilation (LTV) bedded capacity in Toronto. The bedded capacity is shared across:
In an effort to decant Toronto area ICUs in a way where the greatest system capacity is achieved, OHTR is implementing a centralized process for Long Term Ventilator (LTV) bedded capacity management and creation of a single waitlist. The waitlist will be viewable to hospital partner sites across the region to provide transparency and greater planning capabilities. Patients who are invasively ventilated with a tracheostomy in place for at least 14 days and medically stable for the past 7 days are eligible to be placed on the centralized waitlist. Eligibility for transfer would only be determined after an assessment between the referring hospital and the LTV team. |
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Who is impacted? | Intensive Care Units (ICU) | |||
What do you need to do? |
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For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. |
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RM&R Notification Colour Codes |
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Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |