Downtime Procedure
Please note that in the event of a downtime, paper forms will be distributed to staff to allow the completion of referrals in a timely way. Each unit should have access to a RM&R Downtime Kit. Please refer to the Downtime Policy below or contact your downtime site representative for details. Links/buttons on the right-hand side contain paper-based copies of all forms.
Step 1 - User Reports Issue to
Internal IT Support or RM&R Helpdesk (1-866-556-5005/referrals@uhn.ca)
Step 2 - RM&R Program Investigates
Determines number of users impacted and develop instructions
Step 3 - Email Advisory is Sent by RM&R Program
RMR Program sends email advisory with instructions to Downtime Distribution(DDL) contacts for each organization and updates message banner within RM&R application
Step 4 - DDL to Distribute Advisory
Forward communication to all users and upload necessary information on internal page/intranet
Step 5 - Follow Instructions
Clinicians to follow approved process indicated on advisory email
Revert to Paper Recommended Action
In the event of an extended downtime, staff should revert to paper-based records and use the downtime forms on the right. All completed forms should be retained locally for manual entry following the downtime.
** Only revert to paper forms when approved by the RM&R Program.**
Downtime Policy
Click the icon to download
Downtime Forms
Click the download button to download the paper-based forms.
CENTRAL Home and Community Services Downtime Forms and Contact Information
CENTRAL Home and Community Services – Telephone and Fax Numbers
CENTRAL Home and Community Services – Request for Assessment
CENTRAL Home and Community Services – Medical Treatment Orders
CENTRAL Home and Community Services – Emergency Outpatient Medical Orders
Long Term Ventilator Care Referral Form
Toronto Central HCCSS-Home and Community Care Form
Long Term Care (LTC) / Short Stay/ Convalescent Forms
As per normal business process to initiate a LTCH application, please complete a LHIN-Home and Community Care referral requesting for LTC assessment. Hospital/Community Care Coordinator will initiate a LTCH application as required.
Palliative (Inpatient) Care Forms
Total Joint Replacement Forms
Rehabilitation / Complex Continuing Care (CCC) Form
Download the “GTA Rehab Network Integrated Acute Care to Bedded Levels of Rehabilitative Care & CCC Referral Form” from the link below.