RM&R Downtime Policy
This policy outlines a process to support current referral procedures during periods of all-site or site-specific downtimes for senders and receivers. The ultimate responsibility for implementing RM&R downtime processes lies with each organization. All members of staff are required to recognize their role in the event of downtime and adhere to the instructions in this policy.
RM&R and ORBIT Policy Governing User Account Management
This policy provides information on how to register users, including helpdesk users, and provide access to the Resource Matching and Referral (RM&R) application and/or the Online Referral Business Intelligence Tool (ORBIT).
Policy Governing RM&R End User Account Passwords
Resource Matching and Referral (RM&R) uses passwords as a critical tool to restrict and secure access to the application and makes all reasonable efforts to ensure that passwords are not compromised by methods such as brute-force dictionary attacks, social engineering, and keystroke capture. Users accessing RM&R with a user account that is not their own is strictly prohibited.