On this page you will find details of current and past RM&R advisory bulletins and system service advisories. This page supplements email notifications that the RM&R program send as soon as a user communication is required. Please click to expand each section below.

Notifications

RM&R Resolved Downtime
When? Friday, May 23 2025 20:00 hrs – Saturday, May 24 2025 14:00 hrs
Why? The RM&R application infrastructure has been successfully consolidated at the datacentre. All systems and functionalities have been restored.

RM&R users can now access the application and its services.
Who was impacted? All RM&R users.
What do you need to do? You may now use the RM&R application.
For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.www.resourcematchingandreferral.com/
RM&R Notification Colour Codes
Planned Downtime Unplanned Downtime Resolved Downtime Program Update Service Interruption

Advisory Bulletins

RM&R Program Update
When? Thursday, August 29, 2024
Why?

With the recent changes of Home and Community Care Support Services (HCCSS) to Ontario Health atHome, all references to HCCSS will be changed.

Ontario Health atHoem program update
Who is impacted?

All users
What do you need to do?

No action required. This is for awareness of the name change only.

For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral (RM&R) Support Team at 1(866)556-5005;referrals@uhn.ca, or your local help desk. Please print and share with RM&R users.

RM&R Notification Colour Codes
Planned Downtime Unplanned Downtime Resolved Downtime Program Update Service Interruption