RM&R Communications Tips
In a recent satisfaction survey, 20% of users indicated that they ‘did not receive information’ about RM&R. This feedback prompted a series of discussions with our participating organizations. The RM&R program wanted to understand some of the common challenges experienced by participating organizations, in regards to disseminating key RM&R information to appropriate users.
Using Data to Improve Relationships
RM&R is regional referral application live in 80 participating organizations in Toronto Central HCCSS. It has 20,000 registered users varying in clinical designations: social workers, physicians, nurses etc. Managing this diverse network of relationships presents unique challenges to a regional program. How should the program contextualize raised issues? How can the program create greater transparency? And what processes will facilitate a meaningful dialogue?