Downtime
Downtime Procedure
Please note that in the event of a downtime, paper forms will be distributed to staff to allow the completion of referrals in a timely way. Each unit should have access to a RM&R Downtime Kit. Please refer to the Downtime Policy below or contact your downtime site representative for details. Links/buttons on the right-hand side contain paper-based copies of all forms.
Step 1 - User reports issue to
Internal IT Support or RM&R Helpdesk (1-866-556-5005/referrals@uhn.ca)
Step 2 - RM&R program investigates
Determines number of users impacted and develop instructions
Step 3 - Email advisory is sent by RM&R program
RMR Program sends email advisory with instructions to Downtime Distribution(DDL) contacts for each organization and updates message banner within RM&R application
Step 4 - DDL to distribute advisory
Forward communication to all users and upload necessary information on internal page/intranet
Step 5 - Follow instructions
Clinicians to follow approved process indicated on advisory email
Revert to paper form recommended action
In the event of an extended downtime, staff should revert to paper-based records and use the downtime forms below.
All completed forms should be retained locally for manual entry following the downtime.
Only revert to paper forms when approved by the RM&R Program.
Downtime policy
Click the icon to download
Downtime Forms
Click the download button to download the paper-based forms
CENTRAL Ontario Health atHome Downtime Forms and Contact Information
CENTRAL Ontario Health atHome – Telephone and Fax Numbers
CENTRAL Ontario Health atHome – Request for Assessment
CENTRAL Ontario Health atHome – Medical Treatment Orders
CENTRAL Ontario Health atHome – Emergency Outpatient Medical Orders
Long Term Ventilator Care Referral form
TORONTO CENTRAL Ontario Health atHome Referral Form
Long Term Care (LTC) / Short Stay/ Convalescent form
As per normal business process to initiate a LTCH application, please complete a LHIN-Home and Community Care referral requesting for LTC assessment. Hospital/Community Care Coordinator will initiate a LTCH application as required.
Palliative (Inpatient) Care form
Total Joint Replacement form
Rehabilitation / Complex Continuing Care (CCC) form
GTA Rehab Network Integrated Acute Care to Bedded Levels of Rehabilitative Care & CCC referral form
eStroke forms
eStroke Rehab Referral Referral Form – Acute to Inpatient
eStroke Rehab Referral Referral Form – Acute to Outpatient