Notifications
On this page you will find details of current and past RM&R advisory bulletins and system service advisories. This page supplements email notifications that the RM&R program send as soon as a user communication is required. Please click to expand each section below.
Downtime Notifications
| RM&R Resolved Downtime | ||||
|---|---|---|---|---|
| When? | Thursday, April 23, 2026 20:00 hrs. – Thursday, April 23, 2026 23:00 hrs | |||
| Why? | The Resource Matching and Referral (RM&R) application system maintenance and configuration updates have been successfully completed. Further details can be found in the below link: https://resourcematchingandreferral.com/information/release-notes/ |
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| Who was impacted? | All RM&R users. | |||
| What do you need to do? | You may now use the RM&R application. | |||
| For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. | ||||
| RM&R Notification Colour Codes | ||||
| Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |
Program Updates
| RM&R Program Update | ||||
|---|---|---|---|---|
| When? | Friday, May 8, 2026 | |||
| Why? | The RM&R Public Website has been redesigned and upgraded to improve usability, performance and security. As part of this update, the site navigation has been restructured and some pages have been relocated. The referral processing RM&R application is not affected by this change. This upgrade applies only to the public-facing website used to display resources for RM&R users. Please note the following key links on the new website and update your internal reference materials accordingly:
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| Who was impacted? | All RM&R public website users. | |||
| What do you need to do? |
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| For any other questions or concerns regarding this issue, or if you feel you are experiencing problems, please contact the Resource Matching and Referral Support Team at 1(866)556-5005; referrals@uhn.ca, or your local help desk. Please print and share with RM&R users. | ||||
| RM&R Notification Colour Codes | ||||
| Planned Downtime | Unplanned Downtime | Resolved Downtime | Program Update | Service Interruption |